{"id":83,"date":"2024-05-29T05:01:51","date_gmt":"2024-05-29T05:01:51","guid":{"rendered":"https:\/\/troocleaningdivi.troothemes.com\/?page_id=83"},"modified":"2026-07-17T16:54:36","modified_gmt":"2026-07-17T16:54:36","slug":"faqs","status":"publish","type":"page","link":"https:\/\/ezcleaningaz.com\/?page_id=83","title":{"rendered":"FAQs"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.5″ _module_preset=”default” background_color=”gcid-primary-color” background_image=”https:\/\/ezcleaningaz.com\/wp-content\/uploads\/2024\/06\/Shaps-bg.png” background_size=”initial” custom_padding=”144px||0px||false|false” custom_css_main_element=”background: var(–color1);|| background-repeat: no-repeat;” global_colors_info=”{%22gcid-primary-color%22:%91%22background_color%22%93}”][et_pb_row column_structure=”1_4,1_2,1_4″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.25.1″ _module_preset=”default” width=”90%” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.25.1″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|30px|30px|30px|false|false” global_colors_info=”{}”][et_pb_text module_class=”cleaning_innerheading” _builder_version=”4.25.1″ _module_preset=”default” header_text_align=”center” custom_margin=”||20px||false|false” global_colors_info=”{}”]<\/p>\n

Frequently Asked Questions<\/h1>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_row column_structure=”2_3,1_3″ use_custom_gutter=”on” _builder_version=”4.25.1″ _module_preset=”default” width=”90%” custom_padding=”223px||223px||true|false” locked=”off” global_colors_info=”{}” custom_margin=”|auto|93px|auto||”][et_pb_column type=”2_3″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_background_color=”#f0f9ff” closed_toggle_background_color=”#FFFFFF” toggle_icon=”L||divi||400″ module_class=”cleaning_heading cleaning_faqs” _builder_version=”4.27.5″ _module_preset=”default” toggle_level=”h4″ hover_enabled=”0″ custom_css_toggle_icon=”width: 30px;||height: 30px;||background: rgba(0, 36, 36, 0.1);||color: var(–color1);||display: flex;||align-items: center;||justify-content: center;||border-radius: 5px;||margin: 0;||top: 50%;||transform: translateY(-50%);” border_color_all=”rgba(0,36,36,0.1)” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Do I need to provide supplies or equipment for my scheduled cleaning service?” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}” open=”on”]<\/p>\n

No, you do not need to worry about cleaning supplies and equipment. Our cleaners will bring all that is required to complete the job correctly. Also, the rate quoted typically includes cleaning supplies and equipment.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What method of payment is accepted, and what are your payment terms?” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

We accept all major credit cards, checks, cash, and e-transfers, but payment terms vary depending on the service. For additional information on our payment terms, you can contact our customer service team at 623-432-0322, and we will gladly answer any questions or concerns you may have.<\/span><\/i><\/strong><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Do I need to be at home for the cleaning?” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

It\u2019s completely up to you. If you\u2019re not going to be home, make sure you let us know how to access your house.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I prepare for my cleaning appointment?” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

One of the best things you can do is make sure there is as little clutter as possible. The cleaners will need to have access to surfaces to clean and if they are covered up by too much clutter they may be inaccessible. Make sure the floors are clear of items and debris. Communicate with your cleaner when they arrive (if you are home) a plan to make sure the cleaner has space to clean. Children, pets and other adults in the way can really hinder a job from being done in the best way possible. It can also be hazardous. Vacuum cords, cleaning products and supplies will be in the area with the cleaner and to mitigate accidents from happening it is best to give them space. If you have any questions about how to better prepare, feel free to reach out and ask any questions at all!<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Are your cleaners bonded\/insured?” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Absolutely. The cleaners go through a screening process that includes a police background check, drug screens, reference checks, and in-person interviews. We also require significant experience in residential house cleaning to work with us. Our cleaners also are covered by general liability insurance.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What is your cancellation\/rescheduling policy?” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

We require 2 full business days notice if you need to cancel or change any upcoming appointments. When you provide 2 or more full business days notice, there is no cancellation fee. If you provide less than 2 full business days notice, you will be charged a $40 cancellation fee. If you cancel your appointment the day of, or we cannot gain access into your home, you will be charged 100% of your appointment cost.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Are you pet friendly?” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Yes, we\u2019re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don\u2019t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How many cleaners can I expect?” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

We send 1 or 2 cleaners, depending on availability and your needs.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What do you not clean?\/ What do cleaners not do?” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Our professional housecleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don\u2019t need or want.\u201d Cleaners do not always have specialty equipment. Please call and let us know if you do have something\u00a0 so we can try to help. These are some tasks that would require the use of speciality equipment.<\/span><\/p>\n